cv11 Privacy Policy

1. Information We Collect

When you register and use cv11, we collect various categories of personal information to provide you with a safe, compliant, and enjoyable gaming experience. The types of data we collect include:

• Registration data: full name, date of birth, email address, phone number, and residential address provided during sign-up.
• Identity verification documents: national ID card, passport, or other government-issued identification required for KYC compliance.
• Financial data: deposit and withdrawal transaction records, payment method identifiers (e.g. bKash account number, Nagad number, Rocket number, Upay details), and transaction history.
• Gameplay data: betting history, game sessions, wagering amounts, win/loss records, and platform interaction logs.
• Technical data: IP address, device type, operating system, browser type, session duration, and cookie identifiers collected automatically when you access our platform.

We collect only the data that is reasonably necessary to operate our platform, verify your identity, process payments, and keep your account secure. We do not collect sensitive health data, religious information, or political views.

2. How We Use Your Information

cv11 uses the personal information collected from you for the following legitimate purposes:

• Account creation and management: setting up your player profile, verifying your identity, and maintaining your account in a secure and operational state.
• Payment processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment channels in Bangladeshi Taka (BDT).
• Customer support: responding to your inquiries, resolving disputes, investigating complaints, and providing technical assistance related to your account.
• Compliance and fraud prevention: meeting legal obligations, conducting responsible gaming checks, verifying age (players must be 21 or older), detecting fraudulent activity, and preventing money laundering.
• Platform improvement and personalisation: analysing usage patterns and gameplay data to improve our services, fix technical issues, and tailor promotional offers to your interests.

3. Legal Basis for Processing

We process your personal data on the following legal grounds, consistent with applicable data protection principles:

• Contractual necessity: processing that is required to fulfil our obligations under the User Agreement you accepted when registering your cv11 account.
• Legal obligation: processing required to comply with applicable laws, anti-money-laundering regulations, and responsible gaming requirements in the jurisdictions where cv11 operates.
• Legitimate interests: processing carried out for our legitimate business interests such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.

4. Sharing of Information

cv11 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share data only in the following limited and controlled circumstances:

• Service providers and processors: third-party vendors who assist us in operating the platform (e.g. payment processors, KYC verification services, IT infrastructure providers) are bound by strict data processing agreements and may only use your data to provide their contracted services to cv11.
• Legal and regulatory authorities: we may disclose data if required by law, court order, or governmental request from a competent authority. We will notify you where legally permitted to do so.
• Business transfers: in the unlikely event that cv11 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction under equivalent privacy protections.

All third parties with whom we share data are required to handle it securely and in accordance with this Privacy Policy. We do not permit our third-party service providers to use your data for any purpose other than those explicitly agreed upon.

5. Cookies and Tracking Technologies

cv11 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you on return visits, remember your preferences, and analyse how our platform is used. We use session cookies (which expire when you close your browser), persistent cookies (which remain for a defined period), and functional cookies (which enable core platform features).

You may adjust your browser settings to refuse or delete cookies; however, doing so may limit certain functionality on cv11. We do not use third-party advertising cookies or behavioural tracking scripts that share your data with external marketing networks.

6. Data Retention

cv11 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, to comply with legal and regulatory obligations, and to resolve any disputes or enforce our agreements. For active accounts, we retain all registration, transaction, and gameplay data for the duration of your membership plus a reasonable period thereafter for record-keeping compliance.

When your account is closed, we may continue to retain certain information where we are legally required to do so. Data that is no longer necessary is securely deleted or anonymised. We apply strict internal access controls to archived records throughout the retention period.

7. Security of Your Data

We take the protection of your personal information seriously. cv11 employs industry-standard security measures including SSL encryption for all data transmitted between your device and our servers, secure hashed storage for passwords and sensitive credentials, and regular security audits of our platform infrastructure.

While we implement robust technical and organisational safeguards, no online platform can guarantee absolute security. We encourage you to protect your account by using a strong, unique password, never sharing your login credentials, and contacting us immediately at [email protected] if you suspect any unauthorised access to your account.

8. Your Rights

As a user of cv11, you have specific rights regarding your personal data. You may exercise these rights at any time by contacting our support team. These rights include:

• Right of access: you may request a copy of the personal data cv11 holds about you, including what categories of data are stored and how they are used.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to erasure: subject to legal retention obligations, you may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: in certain circumstances you may request that we limit how we use your data while a request or complaint is being resolved.
• Right to object: you have the right to object to processing of your personal data where it is based on our legitimate interests, including for direct marketing or profiling purposes.

To exercise any of the above rights, please contact our team by email at [email protected]. We will respond to all verified requests within a reasonable timeframe in accordance with applicable data protection requirements.

9. Third-Party Payment Processors

To process financial transactions on cv11, we work with trusted local and international payment partners including bKash, Nagad, Rocket, and Upay. When you make a deposit or request a withdrawal, the relevant transaction data is shared with these payment processors solely to complete the transaction. These partners operate under their own privacy policies and security standards, and cv11 does not store your full mobile banking credentials on our servers.

We encourage you to review the privacy policies of bKash, Nagad, Rocket, and Upay directly for information on how these services manage your financial data. Any dispute relating to a payment transaction should be directed first to cv11 support, who will liaise with the relevant payment provider on your behalf.

10. Protection of Minors

cv11 is strictly an adult gaming platform. We do not knowingly collect personal data from anyone under the age of 21. All users must confirm that they are 21 years of age or older upon registration. If we discover that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the relevant account. If you believe a minor has registered on our platform, please notify us immediately at [email protected].

11. Changes to This Privacy Policy

cv11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational procedures. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or a prominent on-platform notice.

Your continued use of cv11 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cv11 handles your personal data, our dedicated support team is available to assist you. We are committed to resolving privacy-related enquiries transparently and promptly.

You can reach our support team by email at [email protected]. Our team operates seven days a week and aims to respond to all privacy-related queries within 2 business days. For urgent account security concerns, please mark your email subject line clearly so we can prioritise your request.