Terms & Conditions

1. Introduction

Welcome to cv11, an online gaming and sports betting platform designed exclusively for the Bangladesh market. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "User") and cv11 ("we", "us", or "our"). They apply to all use of the cv11 website, mobile-optimised site, games, promotions, and any related services accessible via cv11.bio.

These Terms should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference. cv11 reserves the right to update or amend these Terms at any time. It is your responsibility to review them periodically. Continued use of the platform following any modification constitutes your acceptance of the revised Terms.

2. Eligibility Requirements

Use of the cv11 platform is restricted to individuals who meet all of the following eligibility criteria. By registering an account, you represent and warrant that you satisfy each of these conditions:

• You are at least 21 years of age. cv11 strictly enforces the 21+ age restriction.
• You are accessing the platform from a jurisdiction where online gambling is not expressly prohibited under applicable local law.
• You are registering and playing as a private individual and not on behalf of any business or commercial entity.
• You have not been previously excluded or banned from the cv11 platform or any affiliated service.
• All information you provide during registration is accurate, current, and complete to the best of your knowledge.

3. Account Registration & Security

Each player is permitted to hold only one registered account on the cv11 platform. Creating duplicate accounts — whether to circumvent restrictions, claim multiple bonuses, or for any other purpose — is strictly prohibited and will result in immediate account suspension along with forfeiture of any associated funds or winnings.

Account Verification (KYC)

cv11 may require you to complete an identity verification process ("Know Your Customer" or KYC) at any time, including at registration, before processing a withdrawal, or when unusual account activity is detected. Acceptable verification documents include a valid National Identity Card (NID), passport, or other government-issued photo identification. Failure to complete verification within a reasonable period may result in account restriction.

Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. cv11 will not be liable for any losses arising from unauthorised access to your account due to your failure to keep your credentials secure. You must notify our support team immediately at [email protected] if you suspect any unauthorised use of your account.

4. Deposits & Withdrawals

cv11 supports a range of local payment methods to make banking fast and convenient for players in Bangladesh. All monetary transactions on the platform are conducted in Bangladeshi Taka (BDT) and are subject to the following conditions:

• Accepted deposit methods include bKash, Nagad, Rocket, Upay, and selected bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, and other major Bangladeshi banks.
• Minimum deposit and withdrawal thresholds apply. Please refer to the Cashier section of your account dashboard for current limits.
• All funds deposited must be used for genuine gaming activity. Depositing funds for any purpose other than active gameplay is not permitted.
• Withdrawal requests are processed within 24 to 72 hours (Bangladesh Standard Time, UTC+6), subject to completed KYC verification and active bonus wagering requirements being met.

cv11 reserves the right to request additional documentation before processing any withdrawal. This may include source-of-funds verification or updated KYC documents. We are committed to fast, transparent processing for all verified accounts.

5. Bonuses & Promotional Offers

cv11 offers a variety of bonuses and promotional incentives to eligible players. All bonuses, including the welcome bonus, reload bonuses, free spins, and cashback offers, are subject to specific terms. By claiming any bonus or promotional credit, you agree to the applicable wagering requirements and promotional rules.

Wagering Requirements

Unless otherwise stated in a specific promotion, all bonus amounts are subject to a rollover requirement before they may be withdrawn as real money. The applicable rollover multiplier and eligible games for each promotion are stated in the individual offer terms. Bonus funds and winnings derived from bonus play may not be transferred, sold, or exchanged in any manner.

Bonus Abuse

cv11 actively monitors accounts for any signs of bonus abuse, including but not limited to exploiting promotional offers, using multiple accounts, coordinated betting patterns, or placing opposing bets to guarantee profit. If abuse is detected, cv11 reserves the right to void bonuses, cancel winnings, and restrict or permanently close the associated account without prior notice.

6. Responsible Gaming

cv11 is deeply committed to promoting responsible gaming practices. We encourage all players to treat gaming as a form of entertainment rather than a source of income. Players are advised to set personal deposit limits, session time limits, and self-exclusion periods using the tools available in their account settings. If you believe your gambling is causing harm to yourself or others, we urge you to contact our support team at [email protected] for immediate assistance.

All players must be 21 years of age or older. cv11 employs robust age verification measures and reserves the right to request proof of age at any time. Any account found to belong to a person under the age of 21 will be permanently closed and all funds held therein will be handled in accordance with applicable guidelines.

7. Prohibited Activities

The following activities are strictly prohibited on the cv11 platform. Any player found engaging in prohibited conduct will face immediate account suspension, forfeiture of funds, and may be reported to relevant authorities:

• Money laundering, fraud, or any other financial crime using the cv11 platform as a vehicle.
• Using automated software, bots, scripts, artificial intelligence tools, or any other technology to gain an unfair advantage over other players or the platform.
• Sharing account credentials with any third party or allowing another individual to operate your account on your behalf.
• Colluding with other players to manipulate game outcomes, odds, or the integrity of any sporting event on which bets are placed.
• Attempting to hack, probe, or exploit any vulnerability in the cv11 platform, its associated systems, APIs, or databases.

8. Intellectual Property

All content on the cv11 platform — including but not limited to the website design, logos, graphics, text, software interfaces, game assets, and promotional materials — is the exclusive property of cv11 or its licensors and is protected under applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for personal, non-commercial recreational purposes. Any reproduction, redistribution, modification, or commercial exploitation of platform content without the prior written consent of cv11 is strictly prohibited.

9. Limitation of Liability

To the fullest extent permitted by applicable law, cv11 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the platform. This includes, without limitation, loss of profits, loss of data, loss of goodwill, or any other intangible losses, regardless of whether cv11 was advised of the possibility of such damages.

cv11 does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. While we employ SSL encryption and industry-standard security measures to protect player data and transactions, no system can be guaranteed 100% secure. You acknowledge and accept these inherent technological limitations when using the platform.

10. Amendments to Terms

cv11 reserves the right to modify, update, or replace any part of these Terms & Conditions at any time without prior notice to individual users. The revised Terms will be published on this page with an updated effective date. It is your sole responsibility to check this page periodically for changes. Your continued use of the cv11 platform after any amendments take effect constitutes your unconditional acceptance of the new Terms. If you disagree with any revised Terms, you must cease using the platform immediately and, if applicable, request the closure of your account.

11. Governing Law & Disputes

These Terms & Conditions are governed by and construed in accordance with applicable laws. In the event of any dispute, claim, or controversy arising out of or in connection with these Terms or your use of the cv11 platform, the parties agree to first attempt to resolve the matter amicably through direct communication with our support team. cv11 is committed to fair and transparent resolution of all player disputes and will make reasonable efforts to address your concerns in a timely manner. For queries or formal complaints, contact us at [email protected].

12. Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, our team is available 24/7. Please reach out to us at [email protected]. We aim to respond to all enquiries within 24 hours (Bangladesh Standard Time). Our support team is available in English to assist players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh.